This download includes the HP Photosmart driver, HP Printer Utility, and HP Photosmart Studio imaging software for Mac OS X v10.3.9, v10.4 and v10.5.
My HP Photosmart Premium C309a will not find any wireless routers.
The machine just says 'now searching for wireless routers..' and will show this message on the screen for a while (15 min) and then stop.
Also my computer can connect by bluetooth (it will recognize the printer) but it will not send anything to be printed.
I have follow all of the advice manuals and suggestions on line.. Please help.
Please try the below mentioned steps.
Setup > Network > Restore Factory Defaults
Power Off the Printer
Wait for 30 seconds, then power ON the printer.
go to Setup > Network > Wireless Radio = ON
go to Setup > Network > Wireless Setup Wizard
If issue still exists, then go to Setup > Network > Print Network Settings
please provide the values for Network Status ( under General Information) and Status ( under 802.11 Wireless )
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My problem is as follows: I created a catalog in MS Publisher 2013 for A4 paper format with 2 page per paper. I selected booklet side-fold type and double side printing. MS Publisher prepared all pages in correct way. I even created PDF versuions of such pages. But each time when I print pages, the printer keeps make them smaller (I think it scale them for Letter format) despuite the fact I changes in printer preferences A4as default paper source, all documents are in A4 format etc. As result, the printed pages are shifter from the center page on the left side, which is ok for one side printing but cannot work for doyuble side printing as shift is in different directions for result paper. Additionally, I cannot any more print on DVD or CD surfaces as the driver doesn't support sauch a feature. Please let me know how I can replace the native Windows 10 driver with the one for Windows 8.1? Or is there any other solutions except using another OS? Thx, Vlad.
Hi , Welcome to the HP Forums! I noticed that your HP PhotoSmart Premium C309a is having a driver problem in Windows 10 when printing double sided. I am happy to help! According to this guide, How to Use the 2-Sided Feature, it looks to me as if the double sided printing feature is only available to use with regular plain white paper. (Letter sized), which could be why the printer is scaling the size to letter. You could possibly try using an alternate driver, by going to this post, How to Assign Alternate Print Drivers in Different Versions of Windows, by , and follow the steps for Windows 8, as they will work on Windows 10. Then you could attempt a custom size print. But as mentioned previously, I am positive that the 2-sided feature for this printer is for Letter sized paper only, and cannot guarantee this will work. Hope this answers your question, and thank you for posting! “Please click the Thumbs up icon below to thank me for responding.”
The wireless radio is not functioning on my Photosmart Premium C309A
Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
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I am employed by HP
I have a new Photosmart Premium (wireless) and it is going offline and then when I change it to online through the control panel feature on the computer, it still won't print. It gives me the message 'Printing', then after a minute or so, 'Document Failed to Print'. In talking to HP, they determined it can't communicate because of the firewall. Ok so now I know the problem, but for the life of me, I can't find the proper name of the program and it's path to put in as an exception for my firewall. I am using Panda Internet Security. My operating system is Windows XP Home. The HP person, Amy in online chat said she couldn't help me and just disconnected. UGH!
Anyone have any suggestions?Thanks.
Unfortunately, I believe the Panda Internet Security suite may not be compatible with network printer SW. A simple test would be to temporarily uninstall the Panda SW and then reinstall the printer SW and see if printing works.
In general, the security SW (aka firewalls) on the PC needs to allow 3rd party programs, like HP printer drivers, to have access to the local network. How this is configured is specific to each firewall vendor.
Currently, our software uses the following ports to communicate with the printer. Note that each port name consists of a protocol (either UDP or TCP), a number, and a connection type (either inbound or outbound):
TCP 9100 outbound
UDP 427 inbound
UDP 427 outbound
UDP 161 outbound
UDP 139 outbound
TCP 139 outbound
TCP 9220 outbound
TCP 9290 outbound
TCP 9500 outbound
You best bet is to contact Panda support and ask them how to configure their firewall to operate with the HP Photosmart Inkjet printers.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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I am trying to print from my iphone 3gs to Photosmart Premiun C309a but the Iphone does not connect to the printer or does not found the printer
This topic can help you understand why airprinting on this printer is not functional - ePrint and Print App supported printers
The application from your Apps Store HP ePrint Home & Biz is specifically designed to work with wireless, non-ePrint capable printers. Unfortunately, there are no firmware update at the moment for this printer.
Hope this helps you!
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Photosmart C309a series [E9584E]. Has worked well for around a year. Recently upgraded Mac to Lion, and it still worked fine. More recently the computer says the 'the printer is offline' or 'not connected'. Have unplugged the printer, shut down the desktop and then plugged in the printer, waited and started up the desktop. Did not work. Not sure what to do next. Any ideas?
First, turn both the Mac and Printer Off.
Unplug the router for 30 seconds and then turn all the devices back On.
Now check for any change.
If there is no change, try resetting the Printing System and then add the device again.
*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.
Click the Apple menu, and then click System Preferences .
Select Print & Scan.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.
Enter System Preferences > Print And Scan.
click the Plus sign and add your printer, then check for any change.
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My printer does not print black ink, and when I print documents, it prints blue in its place. The cartridge worked fine yesterday and is over half full. Nothing new was installed on the computer that is used to print. I have tried cleaning the printheads several times, including manual cleaning, to no avail. I have printed test pages and those only come out in blue. Would like some help as I need to print several documents for customers.
The document here has troubleshooting steps that may help resolve black not printing on your Photosmart c309a. Be sure to check the vents. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the 'Accept as Solution' button ------------V
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I am using my new IMAC and a new HP c309a all in one unit. I can print, fax, copy, but scanning will not work. I use the application provided, the scanner communicates with IMAC, provides a preview image, but will not save to the IMAC. I have restarted both the HP unit as well as the IMAC. I have re-installed the software, but to no avail. This is a major problem since the main reason for the new scanner was to work on scanning old photos.
I went thru the same thing..HP wrote back and this series of instructions (and download) worked:
The possible cause for this issue could be because of conflict in the drivers/software. However, before we come to a conclusion, I request you to perform the below steps to isolate and correct this issue:
· First, let us check the hardware functionality of the scanner by making a copy. Also check if the printer is able to print.
· If the printer is able to make a copy then it means that the scanning hardware is working fine and the evidence points towards a software issue. In such a case please follow the below steps.
Note: If the printer is not able to copy then please skip the below steps and look for steps in the email to reset the printer.
· I request you to uninstall the existing drivers/software by following the below steps.
* Click and open the Mac hard drive (in which the Mac OS is installed) and then click on Applications.
* In Applications, click on Hewlett Packard and then click on HP Uninstaller.
* Using the HP Uninstaller, remove the printer.
· Please download and then install the updated drivers/software from the below link:
Note: Clicking the links may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
· The drivers/software would be downloaded with a “.dmg” extension. Double click on the .dmg file and then you should find the HP installer icon. Double click on the HP Installer icon to begin the installation.
· Make sure that the printer is connected to the Mac and is powered on during the installation.
· Once the drivers/software are installed you may use the HP scan.app application to scan in Mac OS X 10.6. To locate HP scan.app, click and open the Mac hard drive (in which the Mac OS is installed) and then click on Applications.
· In applications click on Hewlett Packard and then click and open HP scan.app.
· Using HP scan.app please try to scan.
I've found countless forums where people have had a Load Paper error for printing, but I only seem it get it when copying. Has anyone experienced this? It always takes a sheet in , stops, then gives the message. I press OK because paper is loaded, and I get the message again. The sheet comes out when I hit the Cancel button.
Any ideas on how I could get my c309a to recognise paper?
Welcome to the HP Forums!
I understand when copying a document, you're receiving a message 'Load Paper'. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. Are you copying a document from the scanner glass or from the automatic document feeder?
If you're using the automatic document feeder, then follow this HP document on The Automatic Document Feeder (ADF) Does Not Pick Up Paper. Try cleaning the ADF to see if this helps.
If you're using the scanner glass to copy a document, then please follow this HP document on 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper. Try cleaning the paper rollers and print a self test page from the printer. I would just like to make sure this page doesn't give you a 'Load Paper' message.
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.
I had to recently have my iMac hard drive replaced. Upon performing a full system restore from a Time Machine back-up, I have found that HP Scan fails to operate at all, despite the printer itself performing its other tasks normally. This means that ABBYY Fine Reader also fails to operate with HP Scan as its 'calling application'.
I am using Mac OS X 10.6.8 and have run Apple Software Update and downloaded all outstanding HP software. Prior to my hard drive failure HP Scan worked fine. The full restore has installed the version I was running then as now, 2.4.1.
In order to obtain the Scan software obviously I originally downloaded the full software package from HP in order to configure its functions -however the current printer driver version is 4.1.2.
From the Error window that appears when I try to launch HP Scan, it appears that the problem may relate to HP Scan profiles not being loaded in the Library folder. However when I look there I am not able to determine if anything is missing. I suspect that they are there, but not being recognised.
As I already have all the software to operate the printer functions, why should I repeat the download to get HP Scan and the scanning function to operate again?
This question was solved.
I see by your post that you had to replace the hardrive and after doing a full system restore from the Time Machine back-up, you are unable to scan. I can help you with this.
Try scanning through the Apple Software, to see if you have the same result.
How to Scan: Mac OS X v10.6.
The files might not have copied over properly from the back up.
I would verify and repair the disk permissions, reset the printing system on the Mac, then run the full uninstall and reinstall of the software.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Uninstalling the Printer Software.
HP Photosmart Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6.
Test the printer.
If you need further assistance, just let me know.
Have a nice day!
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I work on behalf of HP
In the templates included in the drivers/software, there are only a few variations to use. I want to design the print-layout myself, (a blank CD/DVD), but have so far not found any way to do that. Does anyone know how to do it
We only support disc printing with the supplied Easy Photo Print and My Image Garden software. You are welcome to try using third party programs, but as they are not supported, the only steps I can recommend would be to make sure that hte paper size is set to CD Disc within the software.
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My printer is printing photos in black and white not colour as requested on print preferences. any ideas?
Hi fossil1, are the color ink levels ok? Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
My printer is connected to the network by wireless connection, and my PC is connected by a wired connection. When I try to connect to the printer, it will not detect it, but, using the Network Diagnostic Utility, it detects the printer quite fine, and I can connect to the printer's IP with my browser. I reset the subnet mask, default gateway is empty, and I see no reason why it's not connecting. Any ideas? BTW, I tried connecting by clicking both wired and wireless connection in the driver setup.
I have similar problem, wireless connection. Printer works fine from Windows XP laptop, will not work from Windows 7.
I've tried disabling firewall, uninstall/resinstall (LOTS of times). HP support tried but couldn't resolve it. Can HTTP to IP address and see the printer and the HP diagnostics can too, but the HP Solution Center doesn't show a connection status in the top left corner of the screen and the icon for Status is missing. When I try to print to it, the job just hangs.
This used to work fine! The problem came up just last week. I suspect some Windows update caused the problem, but the cost of determining that > the cost of the printer, so once it runs out of ink, I'll give it another try and then haul it to the recycle center, I've put way too much time into trying to get it fixed. If anyone has another idea, I'd appreciate it, it's become a challenge, but I'm close to giving up.
I've had this printer for some time and it has been working O.K. but recently it has stopped printing pictures that are in a document I have created. I have uninstalled and reinstalled twice and that has been no help. It won't even print pictures from My Pictures files. This issue is about a family history book I have written and need to print several copies. I am really frustrated. Can anyone help?
Hi, I have macbook with OS High Sierra. Ntfs driver for mac download.
No I was not able to print from Paint. I decided this morning to do yet another uninstall/reinstall but this time I did it from a download off the internet instead of the CD I have. It now prints pictures from 'My Pictures' file - at least it did when they had me do a sample. But it still will not print pictures from my MS Word document. I am under a real time crunch to get these books to the binderery so I experimented on printing from a PDF version I have of it. And to my delight it prints correctly from the PDF! Obviously I need to fix the 'Word' problem but for now at least I have found a solution to my immediate problem.I will continue to see if it is only this particular document it won't print the pictures from or just what is going on. Thanks for your help.
When I click on 'Network Setup Wizard' it finds my wireless network with no problems. Then, it give the the space to put in my WEP password; unfortunately, the password is one character longer that it will allow me to put in, and so it will not connect to the network. I read somewhere else where someone said that you shouldf be able to go online and do that; I have been unable to find such a feature. Can someone point me in the right direction?
This question was solved.
First of all, do not use WEP. It is not secure, and can be broken by freewares within minutes. Use WPA encryption with a 13+ character key which is alphanumeric and has a special character.
However, if you still want to use WEP, then try this other method of providing the WEP key: Start the software installation for the pritner on your PC. Select the connection type as Wireless connection. In the next screen, it will not find your printer Just click on Next and select the option 'My printer is not connected or not sure'. You'll be prompted to connect the USB cable between the printer and the PC. Once this is done, you should be able to pick your wireless network and type in your WEP Key on the PC and proceed.
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Hp Photosmart Premium C309a Driver Download
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