Facetime App Frozen On Mac


Try resetting the App. Open the app, then hold down the power button until the 'power off' slider appears. Then hold down the home button (You can let go of the power button here) until the App shuts down. (About 5-6 seconds).

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by Jenefey AaronUpdated on 2019-09-24 / Update for iPhone Fix

With everyone stuck at home, more and more people are resorting to video chat tools like FaceTime to stay connected. Apple is adding a new setting in iOS 13.5 to improve the experience on a busy. A specific app can freeze up making your Mac partly or totally unresponsive. Here’s how to close a frozen program: Try switching to another macOS area by clicking on the desktop or another app window. Alternatively, use the Command-Tab key combination to switch to another program. Locate the app icon in the Dock, then Control-click the icon. May 06, 2019 Quit FaceTime, then open FaceTime again. Restart your Mac (Apple menu Restart). Make sure that FaceTime isn't open, then see if your camera works in another application, such as Photo Booth. If it doesn't, you know that the issue isn't related to FaceTime.

FaceTime provides a new way for us to communicate with our friends and family over Wi-Fi or cellular data. Whereas, there are times that FaceTime is not working properly on iPhone, iPad or OS X.

'I'm trying to use FaceTime and it just won't connect. This has happened before between my iPhone and now it's happening with my iPad as well. Am I missing something?'I am in the UAE and when I try to Facetime it rings and then says connecting for a long time. After a while it says facetime failed.'

If you are faced with the same issue, that is, FaceTime won't connect & fail, or FaceTime won't activate, read on and try the tricks one by one to troubleshoot this issue.

Troubleshooting FaceTime Connection Issues

Please use these methods below to fix FaceTime repeatedly getting stuck on “Connecting” screen.

1: Reboot iOS device to Fix Facetime not working after update iOS 13


Rebooting an iPhone is the first thing you should do when something not working properly without a known reason. I recommend you to use a free utility – Tenorshare ReiBoot – to force restart an iPhone or iPad/iPod touch without much effort.

Install this free iOS reboot tool to PC/Mac and connect your iOS device to computer with USB cable. In the main interface, click 'Enter Recovery Mode'

In less than 20 seconds, you’ll see an iTunes logo with USB cable on your device’s screen. And then click “Exit Recovery Mode” to boot your device back to normal.

Go ahead and try to start a FaceTime connection, you’ll FaceTime gets working again. However, if this does not do the trick, try the other methods below.

Go ahead and try to start a FaceTime connection, you'll FaceTime gets working again. However, if this does not do the trick, try the other methods below.

2: Update your device to the latest version of iOS or OS X

If your iOS devices or Mac have not updated to the latest version available, you should update to latest version to have a try. Most issues can get resolved or relieve on the latest version.

3: If you can't make or receive FaceTime calls

Follow these steps if you cannot make FaceTime calls.

  • Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection.
  • If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings > Cellular > Use Cellular Data For, and turn on FaceTime.
  • Go to Settings > FaceTime and make sure FaceTime is turned on.
  • Go to Settings > General > Date & Time and turn on Set Automatically.

4: Reactivating FaceTime in iOS and OS X

  • In iOS device, please open Settings app and go to FaceTime.
  • Move the switch to OFF position.
  • Move the switch to ON positive, you’ll see “waiting for activation…” message.

If you run into FaceTime won't activate or not available on Mac, follow the steps below to activate or reactivate FaceTime on Mac.

Open FaceTime application in OS X and go to FaceTime on top menu, and choose Preferences. Moving FaceTime to OFF and then back to ON will complete the reactivation procedure.

5: Reset Network Settings

Resetting Network Settings will remove all saved Wi-Fi networks, Bluetooth pairing records, VPN or APN settings, but it will not erase other data & settings in your device, so it is worth trying when you cannot connect to FaceTime.

In Settings > General > Reset, choose Reset Network Settings. This will take a few minutes.

6: Repair iOS System

If none of the above mentioned methods help you fix the FaceTime connection error, it might have something to do with the iOS system, like system file loss, or system file damage. In this case, you can recover iOS system by repairing the operating system using Tenorshare ReiBoot.

Read More: How to Repair iOS System Crash/Freeze/Errors without Data Loss

While Messages is a great way to shoot off a quick text to your friends, sometimes you want to actually talk to people. This is where FaceTime comes in. FaceTime lets you make video and audio calls to people when your communication needs a more personal touch.

Follow this guide to learn your way around FaceTime for Mac.

How to set up FaceTime on Mac

Getting started with FaceTime is fairly simple and all you'll need is your Apple ID.

  1. Open FaceTime on your Mac.
  2. Enter your Apple ID email address and password and hit Sing In. If you have two-step or two-factor authentication turned on for your Apple ID, enter your verification code.

    Source: iMore

How to place a call in FaceTime

Leave your phone in your pocket or on your desk, and make your next call with FaceTime instead.

  1. Open FaceTime on your Mac.
  2. Click the search bar if you're placing a new call.

    Source: iMore

  3. Enter a name, number, or email address that you want to contact.
  4. Click Audio or Video to choose how to contact that person.

    Source: iMore

  5. Click FaceTime Audio or the contact's phone number if you chose Audio.

    Source: iMore

How to add an email address in FaceTime

If you have a lot of email addresses or aliases, you can set your account up so that you can be reached at all of these addresses in FaceTime. But you don't set this up in the FaceTime app. Instead, you'll need to head to System Preferences.

  1. Open System Preferences from your Dock or Applications folder.
  2. Click Apple ID.

    Source: iMore

  3. Click Name, Phone, Email.
  4. Click the + button under the Reachable At section.

    Source: iMore

  5. Enter the email address you want to use.
  6. Click Next.

    Source: iMore

  7. Enter the verification code sent to that email address if prompted to do so. Your code will automatically be verified.

    Source: iMore

You should now be able to be reached at the email address you entered.

How to choose which number or email address to call from in FaceTime

Select which phone number or email address people will see when you call them using FaceTime.

  1. With FaceTime open, click FaceTime in the Menu bar.
  2. Click Preferences.

    Source: iMore Reconciliation sheet for checking account.

  3. Click the drop-down menu next to Start new calls from.

  4. Choose which email address or phone number that you'll start new calls from.

    Source: iMore

How to set your FaceTime ringtone

Personalize your FaceTime experience with a new ringtone.

  1. With FaceTime open, click FaceTime in the Menu bar.
  2. Click Preferences.

    Source: iMore

  3. Click the drop-down menu next to Ringtone.

  4. Choose your preferred ringtone.

    Source: iMore

How to set your location in FaceTime

  1. With FaceTime open, click FaceTime in the Menu bar.
  2. Click Preferences.

    Source: iMore

  3. Click the drop-down menu next to Location.

  4. Choose your preferred location.

    Source: iMore


Facetime App Frozen On Mac Pro

If you've got any other questions about getting started with FaceTime on your Mac, don't hesitate to ask in the comments.

Facetime App For Mac Computer

Updated July 2020: Up-to-date through the latest version of macOS Catalina.

FaceTime: The Ultimate Guide


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